Every item we sell comes with the booq 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, any item in new, unused condition can be returned or exchanged within 30 days of purchase for a refund (excluding all shipping charges).
We will refund return shipping expenses only if the item was sent in error by us, or if the item was damaged in shipping.
To file a warranty claim, read the below and Contact Us.
All booq® bags (hereinafter "bags") made by Booq LLC, a California company, (hereinafter "booq") carry a Limited 5-Year Warranty, unless expressly stated in writing at the time of purchase. Each bag is manufactured under the highest standards and is warranted to be free from material and workmanship defects for 5 years from the date of purchase or as long as the Original Owner owns the bag (proof of purchase is required), whichever is shorter. "Original Owner" is a person who purchased the bag from booq or from a booq Authorized Dealer or, in the case of a gift, a person receiving the bag, without compensation, within 90 days of the original purchaser's transaction at booq or at one of its authorized dealers. Any bag purchased from a private person or from a dealer not authorized by booq is specifically NOT covered under this warranty.
This limited warranty covers defects encountered in the normal use of the bag and does not apply if the bag is damaged due to physical abuse, mishandling, accident, use during competition, animal attack, or negligence, or if the bag is altered or modified by the purchaser in any way. This warranty does not cover the natural breakdown of materials, seams or components which may occur after extended use of the product. This warranty only applies to defects that impact the performance of the product, and cosmetic issues due to normal "wear and tear" of the product are expressly excluded, including, but not limited to: deformation, discoloration or fading of components or fabrics, loose or untrimmed thread ends, or separation of components that can be easily reattached with household tools (e.g. zipper pulls).
Should the item be equipped with a Terralinq serial tag, the number must be provided with a warranty claim. If the bag is found to be defective, booq's only obligation and the Original Owner's sole and exclusive remedy is the replacement of the bag with the same bag. In the event that the same bag does not exist, booq will issue a percentage of the defective bag's value in the form of store credit. The percentage will be calculated from the original transaction date according to the following schedule: 0-6 months: 100% 6-12 months: 75% 12-36 months: 50% 36+ months: 25% Booq shall have no liability or responsibility to the Original Owner or any other person for any special, incidental or consequential losses or damages caused or alleged to be caused directly or indirectly by the bags including, but not limited to: losses or damages to the contents of a bag due to impact or drop, or contact with a bag's fabrics or components.
Except for the express warranty stated above, booq makes no other warranties with respect to the bags, expressed or implied. Booq reserves the right to make changes in design, materials and specifications without prior notice. The Original Owner is responsible for all shipping charges, unless the defect occurs within 30 days of receipt. Replacements are shipped via the lowest cost option (e.g. FedEx Home Delivery, FedEx Ground, or United States Mail). Express shipping may be arranged upon request on an at-cost basis. This warranty gives you specific legal rights, and you may have other rights that vary from state to state.
We at Booq LLC (hereinafter called "booq") are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us.
PLEASE NOTE: We absolutely DO NOT share, sell, or give away your personal information to anyone.
Should you have questions or concerns regarding this statement, you should contact booq's Customer Care at +852 2608 0893.
Booq is the sole owner of the information collected on www.booq.com.hk. Booq collects information from our users at several different points on our web site
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If we have trouble processing an order, the information is used to contact the user.
We store information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to a user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Web site and to direct pertinent marketing promotions to them. We DO NOT share your profile with other third parties.
Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information.
Special Offers and Updates
We send all new customers a welcoming email to verify password and username. Established customers will occasionally receive information on products, services, special deals, and/or a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users' privacy, we provide a way to opt out of these communications.
On rare occasions, it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance, we might send users an email. Users may opt out of these communications; however, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services, and in regards to issues relating to their account, we reply via email or phone, in accordance with the user's wishes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process.
Aggregate Information (non-personally identifiable)
We may share aggregated demographic information with our partners. This is not linked to any personally identifiable information.